Upgrade at a fixed price

• availability in the next applicable upgrade booking class
  
• confirmed reservations (not waiting list bookings)
• tickets which have already been issued
• flights operated by Austrian Airlines
  A flight is operated by Austrian Airlines when the flight is indicated in the booking system as being “operated by Austrian Airlines”.
• Upgrades made via austrian.com can only be carried out for all passengers travelling in the booking. If you would like to carry out upgrades only for selected passengers in the booking, please contact our call centre.

It is not possible to upgrade under the following circumstances:

• for flights which have already been checked in
  
• for train and bus connections
• for flights where extra services have already been booked but no payment has been made, and the relevant documents for the service have not been issued
• for flights where additional services have already been booked which would prevent an upgrade (for example, where a pet will be taken on board the aircraft)

Unfortunately, for technical reasons, flights which have already been booked with an upgrade cannot be changed on austrian.com. Please contact our call centre in order to carry out the relevant rebooking. The terms and conditions of the originally booked fare apply.

If you would like to amend a journey, you must request the upgrade again, even if the flight that was upgraded to the higher booking class is unaffected.

• A rebooking takes place in the original service class (Economy or Premium Economy Class), applying the fare conditions of your ticket
  If the original booking class is no longer available on the new flight, the price difference with the next available booking class must be paid, as well as any possible additional rebooking fee.
• Once you have successfully amended and exchanged your ticket, you can then make a new request for an upgrade, e.g. at austrian.com
  Availability at the time of your new request is definitive.

Refund of the Fixed Price Upgrade is possible in accordance with the fare conditions of the originally booked ticket, only in connection with the ticket. A refund of the fixed-price upgrade alone is not possible.

In the event of disruptions to flights prior to two days before departure, a rebooking is made for the original travel class under the pricing conditions of the ticket, and the price paid for the upgrade is refunded in full.

In the event of disruptions occurring one day prior to departure as well as on the day of departure, passengers enjoy a rebooking that includes the full services and entitlements in the new travel class (with confirmed and paid-for upgrades).