Service fees

We aim to make our prices transparent and without hidden fees for you. On this page you will therefore find a clear summary of all our service charges.

Ticket service fees shown on the ticket

A service charge for booking and ticketing services may apply to your booking. The amount of the charge depends on the country, the type of booking (online, via the call centre or travel agencies) and the payment method. This fee will be shown on the ticket.

Starting point of the tripTicket service charge1 Austriaup to EUR 52 PortugalEUR 5 Switzerlandup to CHF 30 SlovakiaEUR 10 SpainEUR 5

1 = Please note that the ticket service charge is non-refundable.
2 = depending on the payment method and booking class

Country of issueEuropeAll other countries AustriaEUR 45EUR 45 EgyptEGP 300EGP 300 AlbaniaEUR 30 Economy Class
EUR 60 Business ClassEUR 45 Economy Class
EUR 90 Business Class ArmeniaAMD 20,000 Economy Class
AMD 30,000 Business ClassAMD 20,000 Economy Class
AMD 30,000 Business Class AzerbaijanEUR 30 Economy Class
EUR 50 Business ClassEUR 50 Economy Class
EUR 70 Business Class BelgiumEUR 30EUR 40 Bosnia-HerzegovinaEUR 25EUR 40 BulgariaEUR 30 Economy Class
EUR 75 Business ClassEUR 50 Economy Class
EUR 75 Business Class DenmarkDKK 250DKK 400 GermanyEUR 30EUR 45 FinlandEUR 30EUR 35 Francefrom EUR 101from EUR 101 GreeceEUR 30EUR 45 IraqEUR 45EUR 45 IsraelUSD 10 Economy Class
USD 50 Business ClassUSD 10 Economy Class
USD 50 Business Class ItalyEUR 15EUR 15 CanadaCAD 20CAD 20 KazakhstanUSD 50 Economy Class
USD 75 Business ClassUSD 50 Economy Class
USD 75 Business Class KosovoEUR 40EUR 50 CroatiaEUR 30 Economy Class
EUR 50 Business ClassEUR 50 Economy Class
EUR 75 Business Class LatviaLVL 10LVL 25 LithuaniaEUR 30EUR 45 MoldovaEUR 40 Economy Class
EUR 75 Business ClassEUR 50 Economy Class
EUR 75 Business Class MontenegroEUR 40EUR 40 NetherlandsEUR 22EUR 32 North Macedonia
from EUR 301from EUR 601 NorwayNOK 250NOK 400 PolandPLN 200PLN 200 RomaniaEUR 40 Economy Class
EUR 75 Business ClassEUR 50 Economy Class
EUR 75 Business Class RussiaEUR 35 Economy Class
EUR 50 Business ClassEUR 50 Economy Class
EUR 80 Business Class SwedenSEK 250SEK 500 SwitzerlandCHF 40CHF 90 SerbiaEUR 40EUR 50 SlovakiaEUR 23EUR 23 SloveniaEUR 30 Economy Class
EUR 50 Business ClassEUR 50 Economy Class
EUR 75 Business Class SpainEUR 27 Economy Class
EUR 37 Business ClassEUR 47 Economy Class
EUR 67 Business Class South AfricaZAR 300ZAR 300 SyriaSYP 2,000 Economy Class
SYP 4,000 Business ClassSYP 3,500 Economy Class
SYP 7,000 Business Class Czech RepublicCZK 750CZK 1000 TurkeyEUR 25 Economy Class
EUR 50 Business ClassEUR 50 Economy Class
EUR 100 Business Class UkraineEUR 60EUR 60 HungaryHUF 8,400HUF 8,400 United KingdomGBP 15GBP 15 United States of AmericaUSD 20USD 20 BelarusEUR 20 Economy Class
EUR 40 Business ClassEUR 30 Economy Class
EUR 60 Business Class CyprusEUR 45EUR 45

1 = depending on the booking class

If your journey starts in Czech Republic (CZ), Germany (DE), Denmark (DK), Finland (FI), the United Kingdom (GB), Ireland (IE), Luxembourg (LU), Netherlands (NL), Norway (NO) or Poland (PL) an Optional Payment Charge (OPC) may apply.

OPC varies depending on the card brand and card issuing country.

  • Cards issued inside the European Economic Area (EEA):
    OPC will be charged for payments made by commercial credit cards (e.g. company or corporate credit cards) and JCB credit cards.
  • Cards issued outside the European Economic Area (EEA):
    OPC will be charged to all credit cards (commercial and consumer).

The maximum amount depends on the currency and is as follows: EUR 25, GBP 20, DKK 190, PLN 20, NOK 290 or CZK 680.

The OPC is charged at a standard rate in all transport areas and booking classes. 

No additional OPC is incurred for changes to bookings such as insurances and advance seat reservations and other subsequent additional payments. 

Tickets for infants (under the age of two) and Miles & More award tickets are exempt from the OPC.

The OPC is not refundable in the event of a cancellation.

OPC per Card Brand

Start of Journey (Departure)MastercardVisaAmerican ExpressAirPlusUATPJCBDiners Club International  Czech Republic (CZ)
Germany (DE)
Denmark (DK)
Finland (FI)
United Kingdom (GB)
Ireland (IE)
Luxembourg (LU)
Netherlands (NL)
Norway (NO)2.25%2.95%1.95%1.40%2.20%2.55%1.45%  Poland (PL)1.30%1.40%1.95%1.40%2.20%2.55%1.40% 

Please note that the OPC is only displayed on the payment page after you have entered your credit card number and the CVV code.

Ticket service fees not shown on the ticket

A handling fee is charged if it turns out at the airport that your bag exceeds the permitted free baggage allowance.

Country of issueExcess baggage AustriaEUR 15 AlbaniaEUR 15 ArmeniaEUR 15 BelgiumEUR 10 Bosnia-HerzegovinaEUR 15 BulgariaEUR 15 ChinaCNY 120 DenmarkEUR 15 GermanyEUR 15 FinlandEUR 10 FranceEUR 15 GreeceEUR 15 IndiaEUR 15 IraqUSD 20 IranUSD 0 IsraelUSD 15 ItalyEUR 10 JapanEUR 15 CanadaCAD 20 KazakhstanEUR 15 CroatiaEUR 10 LatviaEUR 10 LithuaniaEUR 15 LuxembourgEUR 10 North MacedoniaEUR 15 MoldovaEUR 15 MontenegroEUR 15 NetherlandsEUR 10 NorwayNOK 15 PolandPLN 80 RomaniaEUR 15 RussiaEUR 15 SwedenEUR 15 SwitzerlandEUR 15 SerbiaEUR 15 SlovakiaEUR 15 SloveniaEUR 10 SpainEUR 15 South AfricaZAR 260 SyriaSYP 0 Czech RepublicEUR 15 TurkeyEUR 10 UkraineUSD 15 HungaryEUR 15 United Arab EmiratesAED 75 United KingdomGBP 10 BelarusEUR 15 CyprusEUR 15

Do you have any further questions about our service charges?

Our staff will be happy to provide you with further information.

CountryTelephoneOpening times Austria​+43 5 1766 3000Monday to Friday from 08:00 a.m. to 08:00 p.m.
Saturday and Sunday from 10:30 a.m. to 07:00 p.m. Worldwide​+43 5 1766 3100Monday to Friday from 00:00 to 24:00
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