Enquiry about ticket refunds at the customer’s request

You can check and process your ticket refund simply and quickly yourself via My Bookings or our Austrian Chat Assistant “Maria” on the right.

We will also be happy to help you personally in addition to our fast, automated refund options. Please use the form below for this. In this case, your request will be processed manually at our Service Centres.

We will refund the amount via the payment method you used.

A complete refund is only possible in the following circumstances:

• Your flight was cancelled without a replacement.
• The scheduled departure time at your departure airport was brought forward by more than an hour or delayed by at least two hours.
• The scheduled arrival time at your destination was delayed by at least two hours.
• The actual departure time was delayed on the current day or the following day by more than five hours in the event of short-term flight disruptions.

Partially used tickets will be refunded pro rata.

In other cases, such as voluntary cancellation or travel or medical restrictions, a refund is subject to certain conditions. We advised you of this when booking. For non-refundable fares, only the taxes and fees can be refunded.

For tickets booked via a travel agency, we recommend that you contact them too. If you do not receive a prompt response or if necessary for other reasons, please contact us again for further assistance.