Accessibility Information

Date of publication: 28/06/2025
Date of last review: 16/07/2025

Austrian Airlines (hereinafter “Austrian Airlines” or “we”) attaches great importance to ensuring its services are digitally accessible for people with disabilities. We are constantly striving to provide an inclusive and accessible online experience to all users. Our goal is to make our services easy for everyone to find, access, use and understand.

This Accessibility Information applies to the services, within the meaning of Directive (EU) 2019/882 and the laws implementing it in the Member States of the European Union, as offered or provided on the website ​www.austrian.com by the Lufthansa Group company listed with name and address in the legal notice.

It was created on 28/06/2025 and will be reviewed and updated as needed in accordance with the applicable legal norms and technical standards.  

The applicable accessibility requirements for services are defined in the European Union Member States’ national laws for implementing Directive (EU) 2019/882 of the European Parliament and of the Council dated 17 April 2019 on the accessibility requirements for products and services (“European Accessibility Act” or “EAA”). In implementing Annex V to Directive (EU) 2019/882, this also entails the obligation to provide and publish information on the accessibility of services. 

In Germany, the applicable accessibility requirements are defined in the Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, “BFSG”). For services, the accessibility requirements are outlined in Section 3 paragraph 1 in conjunction with Section 1 paragraph 3 BFSG and in the Accessibility Strengthening Act Ordinance (Verordnung zum Barrierefreiheitsstärkungsgesetz, “BFSGV”), which was enacted on the basis of Section 3 paragraph 2 BFSG. The obligation to create and make available accessibility information for services follows from Section 14 paragraph 1 BFSG in conjunction with Appendix 3 to Sections 14 and 28 BFSG in conjunction with the BFSGV.

The applicable accessibility requirements also follow from the national, European and international legal norms referenced in these legislative acts. The state of the art must be observed when fulfilling the requirements for services. The harmonised European standard EN 301 549 applies in this regard. Annex A thereof declares the Web Content Accessibility Guidelines (“WCAG”), currently conformance levels 2.1 A and AA, to be binding.

Austrian Airlines is a global airline. Its services on this website consist of giving its customers the option of booking flights and travel-related services, receiving information about travel, managing customer data and using additional services, such as seat selection, baggage options or check-in, via electronic communication channels.

The Lufthansa Group offers this service for several of its airlines, including Deutsche Lufthansa, SWISS International Air Lines AG (“SWISS”), Austrian Airlines AG (“Austrian Airlines”), Brussels Airlines SA (“Brussels Airlines”), Eurowings GmbH (“Eurowings”) and EW Discover GmbH (“Eurowings Discover”). These airlines fly to numerous national and international destinations, whether as scheduled flights or charter flights.

You can find detailed information about each airline’s flight offers and services on the Lufthansa Group websites, such as at ​www.austrian.com. Explanations of the services offered are also available there.

As a first step before booking a flight through our website, customers can find out about flight connections, fare options and additional services. After selecting the desired flight connection and entering the travel dates, a personalised flight offer is displayed. This offer includes, among other things, information about the total price, possible baggage options and additional services like advance seat reservation or rebooking options.

The booking is completed and becomes binding by pressing the “Book now” button, after which customers receive a passenger receipt via email as well as access to their travel data in their customer account or via the app.

Detailed information about travel itineraries, baggage regulations, check-in procedures and other services can be found on our website at www.austrian.com. Initial content in simple language is also available there. Other accessibility options, such as for people with reduced mobility or sensory impairments, are also described there.

As part of an established process to ensure continuous compliance with accessibility requirements, we implement the harmonised European standard EN 301 549 and the referenced WCAG in the conformance level corresponding to the state of the art.

The services must therefore be

• perceivable (i.e. the information and elements of the services must be presented to users in such a way that the users can perceive them);
• operable (i.e. users must be able to use the elements of the services and the navigation);
• understandable (i.e. the information and the use of the services must be understandable); and
• robust (i.e. the content must be robust enough to be reliably interpreted by a variety of technical tools, including assistive technologies).

The WCAG provide guidelines for how to design user-friendly perceivable, operable, understandable and robust services for people with disabilities. There are currently three conformance levels. In accordance with the European standards, we implement conformance levels 2.1 A and AA.

For this purpose, the following measures, among others, are taken on an ongoing basis:

• Reviews: we regularly conduct both automatic and manual accessibility audits to systematically review our digital offerings for compliance with the requirements of WCAG 2.1 conformance levels A and AA and standard EN 301 549.
• Training: we provide continuous and comprehensive training to our content managers, designers and developers. This ensures that they are familiar with the best practices for accessibility and can take these principles into account at every stage of content creation and development.
• Integration into the development cycle: accessibility is integrated into the entire cycle of our software development. From the initial design and planning to testing and deployment, a ‘born accessible’ approach is adopted whenever possible.
• Specialised Accessibility Team: we have a specialised team responsible for conducting and monitoring accessibility initiatives on our digital platforms.

Our website has been comprehensively reviewed by our internal accessibility experts based on the applicable accessibility standards.

In addition to our internal procedures, our website has been reviewed by external accessibility experts. We have also tested our website for barriers in collaboration with people with disabilities.

We are continuously working to improve how we provide our services in accordance with all legal requirements. We offer contact options for communicating accessibility issues and suggestions for improvement.

We accept no liability for linked third-party services over which we have no control or for which we are not responsible. The provider in question bears sole responsibility for ensuring that this content is correct, complete, current and accessible. By using the links, you acknowledge that we are not liable for any damage or legal consequences.

We welcome and appreciate your feedback on the accessibility of the website www.austrian.com. Your feedback is important and helps us to improve our services. If you encounter accessibility issues, wish to report a problem regarding compliance with the applicable requirements, or have any suggestions for improvement, please do not hesitate to contact us through the following channels:

Telephone: +49 69 86 799 699 
Feedback form: Contact request for other topics | Austrian Airlines

We will respond to all concerns and requests in accordance with the statutory deadlines.

You can contact the relevant market supervisory authority or national enforcement body: