Request for a reimbursement of expenses in the event of a baggage problem

Problems can always occur in a complex flight network. We will take care of every delayed or damaged item of baggage.

Please use this form:

if your checked item of baggage is delayed and you wish to request a reimbursement of expenses for toiletries and clothing in accordance with legal requirements.
if your baggage is damaged and you wish to contact us regarding a reimbursement of your expenses.

Important advice about delayed baggage

If you have not yet reported your delayed baggage, please do so promptly at the baggage tracing counter at the airport or online.

Report delayed baggage

You can check the progress in tracing your baggage on the following page.

Track delayed baggage

* = Required fields

Please enter your reference number (PIR number)

You received this reference number (PIR number) when you reported your baggage problem at the airport or online.

Have you reported your baggage problem?

What type of baggage problem occurred?

Please select a reason.

Damaged baggage (e.g. suitcase, sports baggage, stroller, etc.)

Items missing from checked baggage

Expenses due to baggage delay

Damaged wheelchair or mobility aid

On whose behalf are you submitting this request?

Please select an option.

For myself

For me and my family in the same household

As a third party on behalf of the traveller

We require authorisation from the customer concerned to process your application as a third party on behalf of someone else.

After completing the form you can upload it in the section “Receipts, expenses and other documents”.

Download authorisation

Flight details

Please state all flights in your affected journey including any connections.

Flight 1

Flight date *

Please enter the date of your flight.

Flight 2

Flight date *

Please enter the date of your flight.

Flight 3

Flight date *

Please enter the date of your flight.

Flight 4

Flight date *

Please enter the date of your flight.

You can 4 add additional flights.

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1

Contact details

House number/Street *

You can 5 add additional passengers.

Receipts, expenses and other documents

Upload all your documents, receipts, loss lists and/or authorisations here.

State the total cost and the currency. The total cost must match the total amount in your documents.

We require the following documents to process your claims.

For delayed baggage: all the documents with a description and cost of the items or services purchased.

For lost baggage: the list of contents of your baggage with a precise description, purchase price and date, and any receipts available.

Permitted file formats: *pdf, *jpeg, *.jpg, *.png up to 3.7MB. The following characters are not permitted in file names: #$%^*()[]

Note: Please do not send us any credit card details.

Confirmation and Information

Transmission of the data in this form is encrypted.

Please confirm that the content you have entered is true and correct

The data provided in this form is used to process your request. More information about the processing of personal data by Austrian is available here.

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