Passengers requiring assistance

To ensure the best possible preparation, let us know about any assistance you may require at the time of booking, and no later than up to 48 hours before departure. Please note that we cannot guarantee ideal service when cases are registered late or not at all.

FAQs about medical information

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Type of assistance

Do you need to use a wheelchair at the airport?

I cannot cover long distances on foot but can climb stairs independently. I can cover only short distances on foot but would require assistance for longer walks and stairs. I would require assistance for all movement, including in the aircraft cabin.

Are you travelling with your own wheelchair?

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If you have a battery-operated wheelchair, please complete the ​Information about electric mobility aid PDF form and then upload it here.

Disabilities and travel companions.

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