Austrian in the US

Welcome to Austrian in the United States. Here you can find important information about our tarmac delay contingency plan, customer support, traveling with disabilities, our partners, latest news from the Lufthansa Group and other helpful information about our services.

Meetings & Events

Are you planning a meeting or event with international participants? We will be happy to assist you in the efficient travel planning of your guests and create an offer customised to your needs.

Customer Relations USA

We welcome any comments you have about your travels with Austrian Airlines. Your feedback is especially helpful in our ongoing efforts to better meet your needs.

Traveling with disabilities to/from the USA

We have developed a special service concept for people with disabilities and passengers requiring assistance. Find out about when you can fly and the necessary preparations.

Baggage & other fees

Here you can find out everything you need to know about carry-on baggage, your free baggage allowance and special baggage on your Austrian flights.

Partners and collaborations

We can offer our passengers the greatest possible flexibility and very special travel experiences all over the world thanks to our close collaboration with our airline partners within the Lufthansa Group and Star Alliance, and many other partners.

Tarmac Delay Contingency Plan

Austrian endeavours to make every flight a safe and pleasant experience and further enhance the comfort for our customers both on the ground and in the air. Austrian’s Customer Service Plan for lengthy waiting times on the tarmac (“Contingency Plan”) is one further step in this direction.

Customer Service Plan

Austrian endeavours to make every flight a safe and pleasant experience and further enhance the comfort for our customers both on the ground and in the air.

Special Service request form

We like to take care of your issues. For written enquiries about upcoming flights or to provide feedback: 

Emergency Contact

Person to contact in an emergency - (49 U.S.C., Part 243, 14 C.F.R. D.O.T.)

Aircraft disinsection requirements