Frequently asked questions about Flight Booking

First select the option “Multiple routes/open-jaw flights” when searching for flights. You can then add the desired connections.

Please enter the name and telephone number or email address of the person you wish to be notified in case of an accident. This data will only be used for this purpose and will be deleted after the last specified flight.

Please note: If you rebook your flight you will need to re-enter the data of your contact person.

To do this, please book a changeable fare, select a return date and change it according to your wishes. Please note that fees may be incurred for rebooking - detailed information can be obtained during booking.

You can also use "One-way flight" to book an outbound flight only.

Depending on the country of departure, flights can be booked between 72 hours and no later than three hours before departure, if your chosen fare allows this.

Yes, this is possible. Please visit the ​Miles & More website.

• We define infants as children under two years of age.
  
• Infant fare: Generally, infants pay 10% of the adult rate on Austrian Airlines.
  
• Please note that there may be country-specific, fare-specific or seasonal variations (based on the country where the ticket was purchased).
  
• On board, infants have no entitlement to their own seat. However, for adults who are travelling with an infant we try to keep the adjacent seat free for as long as possible. If you are travelling with an infant and want your infant to have their own seat, you have the option of choosing the child fare. In this instance, please contact our Service Centre.
  
• For safety reasons, only one infant can travel per adult. The responsible person must be over 18 years of age or over 16 as long as the journey is as a family with adults.
  
• For safety reasons, infants who will turn two years of age during the travel period must be booked as children (with their own seat). Example: You are travelling from 1 to 20 November 2019 with your child, who was born on 15 November 2017.

• We define children as passengers between two and eleven years of age. That is children who have not reached their twelfth birthday.
  
• For safety reasons, infants who will turn two years of age between the outward and return flight must be booked as children (with their own seat).
• Child fare: Generally, children pay 75% of the adult rate on Austrian Airlines.
• Please note that there may be country-specific, fare-specific or seasonal variations (based on the country where the ticket was purchased).
• Unlike infants, children are entitled to their own seat on board.
• Children who are not yet five years old must always be accompanied by an adult. This responsible person must be at least 18 years of age, unless they are a sibling over the age of 16. Children between five and eleven years must be accompanied by a person over 12 years of age. If this is not the case, the provisions for unaccompanied minors apply.
• Children who will turn 12 years during the travel period pay the child fare. In this instance, please contact our Service Centre.

Children between the ages of two and five years may only fly when accompanied by an adult. Children between five and eleven years may fly alone as “unaccompanied minors”.

You can see the booking confirmation including booking code directly on the screen and receive it by email.

Your card will be charged immediately after the booking is complete.

You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com.

As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe:

• Economy Flex (FLX) and
• Business Flex (BUZ)

The terms and conditions for the “rebook on an earlier flight” option are:

• Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge.
  • This does not apply to codeshare bookings operated by Austrian Airlines.
• This service is also available for outbound and return flights.
• Rebooking at the airport is only available to passengers who are only travelling with hand luggage:
  • The passenger will be booked onto an earlier flight through the check-in system.
  • The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class.
  • If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class.
    Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in.
• The check-in cut-off time of the earlier flight applies.

All data are transmitted over a highly secure connection.

This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com.

Unfortunately you cannot cancel your booking online. 

Please use our online form if you wish to apply for a refund.

You can rebook online…

• …if you booked your ticket online at austrian.com.
  
• …before the first flight.
• …if your fare conditions allow rebooking.
• …if the new and original flights have an Austrian Airlines flight number.

What can you rebook?

• the time
  
• the date
• the booking class of your ticket

What are the deadlines for rebooking?

• fully flexible tickets up to three hours before departure
  
• all other tickets up to 24 hours before departure

In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed.

Important: If your fare allows a rebooking, the “Rebook” button will appear. 

What can you rebook?
You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online.