Frequently asked questions about Travel ID
Travel ID will make travelling even more convenient for you. We have put together the most frequently asked questions for you on this page.
Registration
Your password must be different from your user ID, and it must not be one you have used before.
Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.
Alternatively, you can reset your password and use your existing account.
Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link.
Please check your spam folder. If there is no email with an activation link in your spam folder, please register again.
Travel ID login
Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided.
Click on “Forgotten password”, enter your Travel ID email address and follow the instructions.
Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options:
- without Miles & More: Travel ID email address and password
- with Miles & More: Travel ID email address and password or service card number and PIN
Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email.
Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS.
The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID.
If you have active bookings, you can add them to your Travel ID profile under My Bookings.
Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings.
Managing your profile
First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop.
No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme.
An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account.
Data protection, advertising and deleting
You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so.
You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”.
You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”.
Flights and bookings
Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on.
Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.