Application for a refund for a Flight Value Voucher

Apply for a refund for your original ticket, here, if you cannot use the Flight Value Voucher already issued to you.

If you have already applied for a refund for a flight paid for with a voucher and your application is still being processed, please do not apply for a refund of the Flight Value Voucher until your previous flight refund application is completed.

You can redeem your Flight Value Voucher within three years - calculated from the end of the year in which your flight was cancelled. You can use it for one or more new bookings.

We ask for your understanding that we cannot accept applications for other types of vouchers and other circumstances.