If you have an existing advance seat reservation, you can rebook or cancel your ticket easily and conveniently yourself via “My bookings”.
Conditions for ticket rebookings and refunds for seat reservations
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Please note that a confirmed advance seat reservation does not guarantee you a specific seat on board the aircraft (e.g. seat 3A). The advance seat reservation refers to the chosen seat category (e.g. Classic Seat, Preferred Zone Seat, Extra Legroom Seat, etc.).
An advance seat reservation applies to a single leg of your flight.
Please note that advance seat reservations are not refundable, either at the airport or on board.
When you book a seat in an emergency exit row, you must be able to meet the legal requirements. These will be explained to you during the booking process. Should you not meet these requirements, you will be allocated a different seat and you are not entitled to a refund.
If your advance seat reservation is changed unexpectedly, the following cancellation and refund conditions apply:
In the event of an operational change (e.g. a change of aircraft type or travel route), we will try to rebook you in the same seat category you have previously booked. However, the seat number you chose before may change. If we are unable to rebook you in the same seat category, your advance seat reservation is refundable.
Your advance seat reservation is also refundable if we cancel your flight.
If you make changes to your booking yourself, the following conditions apply to cancellations and refunds:
Changing your advance seat reservation without changing your flight
If you have made an advance seat reservation for your flight and wish to change your seat, you can do so via “My bookings”. The following rules apply:
You can change to a lower seat category free of charge. The price difference is non-refundable but is retained in your reservation and can be used for a later rebooking to a higher seat category (e.g. back to your previous seat category, if available, or to a higher seat category).
You can rebook to a higher seat category by paying the price difference.
Changing your advance seat reservation and your flight
If you change your flight and the route remains the same, you can transfer your advance seat reservation to the new flight. If the original seat category is not available on the new flight:
You can rebook to a lower seat category free of charge. The price difference is non-refundable but is retained in your reservation and can be used for a later rebooking to a higher seat category (e.g. to the seat category you originally booked, if this is still available).
You can rebook to a higher seat category by paying the price difference.
Should you also change your flight route, you may incur additional costs.
Refund for your advance seat reservation without your flight being refunded
Advance seat reservations alone are not refunded. However, if you have purchased an upgrade to a higher travel class, the advance seat reservation you previously purchased is refundable. Free upgrades that we offer as a goodwill gesture or for operational reasons do not entitle you to a refund for your prior advance seat reservation.
Refund for your advance seat reservation together with the cancellation and refund of your flight
Advance seat reservations are generally non-refundable, even when you cancel your flight. However, if the fare conditions allow, you can obtain a refund for your advance seat reservation together with a flight cancellation for Allegris Business Class and First Class seats.
Please note that if you only use part of your ticket, e.g. only BUD–FRA instead of BUD–FRA–NYC, the advance seat reservation is non-refundable.
