Enquiry regarding damaged baggage and repairs

 

Important note: please provide us with the age, brand and purchase price of your bag with a short description of the damage in the free text field within seven days of receiving your bag. Photos of your baggage tag including baggage code and your bag clearly showing the damage will help us to process your damage claim quickly.

Please note that this enquiry is only available to passengers on an Austrian Airlines flight. Please contact the airline for your last flight if you arrived at your destination by a different airline.

Your enquiry

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Bitte geben Sie Ihr Flugdatum ein.

Did you receive your damaged bag delayed? Please enter your baggage tracing reference number here.

Message and attachments

Your message

Please provide us with the age, brand and purchase price of the bag with a brief description of the damage.

Photos of the baggage tag, your bag showing the damage and your boarding pass.

Required field: Photos of your baggage tag including the baggage code, your bag clearly showing the damage and your boarding pass will help us to process your claim quickly.

Terms and conditions of use and data processing

Terms and conditions of use

​Go to terms and conditions

Data processing

The data you provide will be used solely to process your enquiry. Your data will not be shared with third parties unless Austrian is obliged to do so for legal reasons.

The form you complete will also be sent directly to our service provider Dolfi 1920 GmbH, D-65451 Kelsterbach, Germany, so that your claim can be processed quickly.

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