Application for compensation and reimbursement of expenses if your flight was cancelled or delayed

If your Austrian flight was delayed by at least three hours on arrival, was cancelled, or if you missed a connecting flight, you can use this form to check whether you are entitled to compensation under Art. 7 EU Regulation 261/2004.

To passenger rights

* = Required fields

What type of problem did you experience on your journey?

Please select a reason.

Delayed flight Flight cancellation Diverted flight Missed connecting flight Denied boarding Downgrade

On whose behalf are you making this application for compensation?

Please select an option.

For myself For me and my family in the same household As a third party on behalf of the traveller

We require authorisation from the customer concerned to process your application as a third party on behalf of someone else.

Once you have completed the form you can upload it in the section “Receipts, expenses and authorisations”.

Download authorisation

How was your journey originally planned?

Please state the flights in your affected journey including any connections.

We ask our Austrian Holidays guests (with flight number OS 2000-2999, OS 4000-4999, OS 9000-9999) to enter the following numbers: 123456.

Planned flight 1
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines – 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Planned flight 2
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines – 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Planned flight 3
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines – 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.
Planned flight 4
Air Dolomiti - EN Austrian Airlines - OS Brussels Airlines - SN Edelweiss Air - WK Eurowings - EW Discover Airlines – 4Y Lufthansa - LH Lufthansa City Airlines - VL SWISS - LX ------------ Aegean Airlines - A3 Air Canada - AC Air China - CA Air India - AI Air New Zealand - NZ All Nippon Airways - NH Asiana Airlines - OZ Avianca - AV Copa Airlines - CM Croatia Airlines - OU Egypt Air - MS Ethiopian Airlines - ET Eva Air - BR LOT - LO SAS Scandinavian Airlines - SK Shenzhen Airlines - ZH Singapore Airlines - SQ South African Airways - SA TAP Portugal - TP Thai Airways International - TG Turkish Airlines - TK United Airlines - UA
Please enter the date of your flight.
Please enter the date or select a date from the calendar. Use arrow up or down keys to access the calendar.

You can still 4 add flights.

How did you reach your destination?

With the flight booked Flight was rebooked By other means of transport Journey was interrupted

Personal details

Please enter the personal details of the applicant and all people affected. The first person will be our contact person.

Please start by entering the applicant’s contact details here.

Person 1
Mr Ms Mx None
Dr Prof. Prof. Dr

Contact details

Please select
Bitte wählen
Person 2
Mr Ms Mx None
Dr Prof. Prof. Dr

Contact details

Please select
Bitte wählen
Person 3
Mr Ms Mx None
Dr Prof. Prof. Dr

Contact details

Please select
Bitte wählen
Person 4
Mr Ms Mx None
Dr Prof. Prof. Dr

Contact details

Please select
Bitte wählen
Person 5
Mr Ms Mx None
Dr Prof. Prof. Dr

Contact details

Please select
Bitte wählen

You can 5 add additional passengers.

Receipts, expenses and authorisations

Do you wish to upload any receipts, expenses or authorisations?

Under EU Regulation 261/2004 you can claim your expenses proportionate to the waiting time for food and drinks, hotel accommodation, transfers between the airport and accommodation and communication. The prerequisite is that the airline has not yet provided the service.

Note: Please do not send us any credit card details.

Confirmation and information

The data transmitted in this form is encrypted.

Please confirm that the content you have entered is true and correct

The data you submit on this form will be used to process your application. You will find further information about how Austrian processes your personal data​here.

​To Data Protection

Submit